.login-screen{display:grid;grid-template-columns:minmax(0,1.05fr) minmax(0,1fr);min-height:100dvh;background:#fafbf8}.login-editorial{position:relative;overflow:hidden;display:flex;flex-direction:column;min-height:100dvh;padding:48px clamp(30px,5vw,88px);color:#fff;background:#132c29}.login-wordmark{display:flex;align-items:center;gap:12px;font-size:24px;font-weight:650;letter-spacing:-.055em;position:relative;z-index:1}.login-logo{display:grid;place-items:center;width:42px;height:42px;color:#b7dfc3;border:1px solid #53786b;border-radius:13px}.login-logo svg{width:25px;height:25px}.login-wordmark-caption{display:block;font-size:8px;letter-spacing:.18em;margin-top:3px;color:#b5cbc2;font-weight:500}.login-editorial-copy{position:relative;z-index:1;margin:auto 0;padding:76px 0 170px;max-width:550px}.login-eyebrow{font-size:11px;color:#bbd1c6;letter-spacing:.09em;text-transform:uppercase}.login-editorial-copy .login-editorial-title{color:#fff;font-size:clamp(38px,4.6vw,68px);font-weight:500;line-height:1.13;letter-spacing:-.055em;margin:25px 0}.login-editorial-copy .login-editorial-title span{color:#c3e4c5}.login-editorial-copy>p:not(.login-editorial-title){font-size:15px;line-height:1.8;color:#c1d2c9;max-width:345px;margin:0}.login-editorial-footer{position:relative;z-index:1;display:flex;align-items:center;gap:10px;font-size:11px;color:#b5cbc2}.login-footer-line{width:24px;height:1px;background:#83aa93}.login-art{position:absolute;right:-12px;bottom:95px;width:270px;height:210px;transform:rotate(-11deg);opacity:.8;pointer-events:none}.login-art-orbit{position:absolute;inset:-25px -70px -35px -45px;border:1px solid #3e5e50;border-radius:50%;transform:rotate(-25deg)}.login-art-bubble{position:absolute;border:1px solid #5b8067;border-radius:28px 28px 28px 5px;display:flex;gap:10px;padding:35px 37px}.login-art-bubble-one{background:#254d3c;left:10px;top:20px;transform:rotate(3deg)}.login-art-bubble-one span{width:12px;height:12px;border-radius:50%;background:#a5c997}.login-art-bubble-two{background:#d3e2c2;right:5px;bottom:15px;width:165px;height:100px;flex-direction:column;gap:12px;padding:31px 30px;border:0;border-radius:24px 24px 5px}.login-art-bubble-two i{width:92px;height:5px;background:#5a795a;border-radius:8px}.login-art-bubble-two i:last-child{width:58px}.login-art-dot{position:absolute;left:-19px;bottom:18px;height:14px;width:14px;background:#91b284;border-radius:50%}.login-form-panel{display:flex;flex-direction:column;justify-content:center;align-items:center;position:relative;padding:72px 40px;min-width:0}.login-form-wrap{width:100%;max-width:370px}.login-access-label{font-size:10px;letter-spacing:.12em;font-weight:700;color:#16745b}.login-form-wrap h1{margin:17px 0 12px;font-size:clamp(26px,2.5vw,35px);color:#1d352d;letter-spacing:-.045em;font-weight:600;line-height:1.2}.login-form-description{font-size:14px;line-height:1.75;color:#5c6861;margin:0 0 35px}.login-form-wrap form{display:flex;flex-direction:column;align-items:stretch}.login-form-wrap label{font-size:12px;font-weight:600;color:#294136;margin:0 0 9px}.login-form-wrap input{padding:13px 14px;border:1px solid #8c9d91;border-radius:8px;background:#fff;margin:0 0 22px;min-height:47px;width:100%;color:#233c31;font-size:15px;box-sizing:border-box}.login-form-wrap input:focus-visible{outline:2px solid #16745b;outline-offset:3px}.login-form-wrap input[aria-invalid=true]{border-color:#a63838}.login-form-wrap button{display:flex;align-items:center;justify-content:space-between;gap:16px;margin-top:5px;min-height:48px;border:1px solid #16745b;background:#16745b;color:#fff;border-radius:8px;padding:13px 17px;font-size:13px;font-weight:600;cursor:pointer}.login-form-wrap button:disabled{opacity:.65;cursor:wait}.login-form-wrap button>span:last-child{font-size:20px;line-height:1}.login-form-error{margin:-4px 0 16px;background:#fff0ee;border:1px solid #e1b0a6;border-radius:7px;padding:11px 12px;color:#8f3126;font-size:12px;line-height:1.6}.login-form-footnote{display:flex;align-items:center;justify-content:center;gap:7px;font-size:11px;color:#5c6861;margin-top:24px}.login-form-footnote svg{width:15px;height:15px}.login-panel-footer{position:absolute;bottom:32px;font-size:11px;color:#657168}@media(max-width:900px){.login-screen{grid-template-columns:minmax(0,.9fr) minmax(0,1fr)}.login-editorial{padding:38px 28px}.login-editorial-copy .login-editorial-title{font-size:43px}.login-art{right:-60px;bottom:70px;transform:scale(.8) rotate(-11deg)}.login-form-panel{padding-inline:28px}}@media(max-width:650px){.login-screen{grid-template-columns:1fr}.login-editorial{min-height:auto;padding:25px 26px 28px}.login-wordmark{font-size:20px}.login-logo{width:35px;height:35px;border-radius:10px}.login-wordmark-caption{font-size:7px}.login-editorial-copy{padding:32px 0 0;margin:0}.login-eyebrow{font-size:9px}.login-editorial-copy .login-editorial-title{font-size:clamp(32px,8vw,44px);margin:17px 0 0}.login-editorial-copy>p:not(.login-editorial-title),.login-art,.login-editorial-footer{display:none}.login-form-panel{padding:37px 26px 75px}.login-form-wrap{max-width:420px}.login-form-wrap h1{font-size:28px}.login-form-description{margin-bottom:28px}.login-form-wrap input{font-size:16px}.login-panel-footer{bottom:25px}}.contact-workspace{display:grid;gap:20px;min-width:0}.contact-workspace section{margin:0}.contact-directory,.contact-history{padding:0;overflow:hidden}.contact-directory-heading,.contact-section-heading{display:flex;justify-content:space-between;align-items:center;gap:20px;padding:24px}.contact-directory-heading h2{margin:7px 0 8px;font-size:23px;letter-spacing:-.6px}.contact-directory-heading p{margin:0;color:#59665f}.contact-kicker{display:block;color:#52655b;font-size:11px;font-weight:700;letter-spacing:1.5px}.contact-total{padding:9px 13px;border:1px solid #dce5df;border-radius:8px;color:#40554a;font-size:13px;white-space:nowrap;background:#f7faf8}.contact-filter{display:flex;align-items:end;gap:12px;padding:0 24px 16px}.contact-filter label{flex:1;max-width:450px}.contact-filter input{background:#f8faf8}.contact-order-note{padding:0 24px 18px;margin:0;font-size:12px;color:#59665f}.contact-directory>.table-wrap{border-top:1px solid #e6ebe7;border-radius:0;margin:0}.contact-table th{white-space:nowrap}.contact-identity{display:flex;align-items:center;gap:12px;min-width:180px}.contact-identity strong{display:block;font-weight:600}.contact-identity small{display:block;color:#59665f;font-variant-numeric:tabular-nums}.contact-avatar{display:inline-flex;flex:0 0 40px;width:40px;height:40px;align-items:center;justify-content:center;background:#e7efe9;color:#285d48;border-radius:12px;font-size:13px;font-weight:700}.contact-permission{display:inline-flex;align-items:center;gap:7px;padding:5px 10px;border-radius:6px;color:#59625d;background:#f0f2ef;font-size:12px;font-weight:600;white-space:nowrap}.contact-permission:before{content:"";width:6px;height:6px;border-radius:50%;background:currentColor}.contact-permission.is-enabled{color:#166047;background:#e9f5ed}.contact-pagination{display:flex;align-items:center;justify-content:space-between;flex-wrap:wrap;gap:12px;padding:18px 24px;border-top:1px solid #e6ebe7;color:#59665f;font-size:12px}.contact-pagination>div,.contact-row-actions,.contact-profile-actions{display:flex;gap:8px;flex-wrap:wrap}.contact-profile-actions{justify-content:space-between}.contact-empty{padding:32px 24px;text-align:center;color:#59665f}.contact-empty h3{color:#24392e;font-size:16px}.contact-policy{color:#59665f;font-size:12px;margin:0}.contact-profile-hero{display:flex;gap:20px;align-items:center;padding:28px}.contact-profile-hero .contact-avatar{width:64px;height:64px;flex-basis:64px;font-size:22px;border-radius:18px}.contact-profile-hero h2{margin:5px 0;font-size:26px}.contact-profile-hero p{margin:0;color:#59665f}.contact-profile-hero>.contact-permission{margin-left:auto}.contact-profile-grid{display:grid;grid-template-columns:1fr 1fr;gap:20px}.contact-info,.contact-ai-control{padding:24px}.contact-info h2,.contact-ai-control h2,.contact-section-heading h2{font-size:18px;margin:0 0 18px}.contact-section-heading h2{margin:6px 0 0}.contact-info dl{margin:0}.contact-info dl>div{display:flex;justify-content:space-between;gap:20px;border-bottom:1px solid #edf0eb;padding:12px 0}.contact-info dt{color:#59665f;font-size:13px}.contact-info dd{margin:0;font-size:13px;overflow-wrap:anywhere;text-align:right}.contact-info .muted,.contact-ai-control p{font-size:13px;line-height:1.7}.contact-ai-control{border-top:3px solid #16745b}.contact-ai-control h2{margin-top:10px}.contact-ai-control button{margin:10px 0 20px}.contact-ai-control details{border-top:1px solid #e6ebe7;padding-top:14px;font-size:13px}.contact-section-heading>span{color:#59665f;font-size:12px}.contact-history>.table-wrap{margin:0;border-radius:0}.live-console{margin:0 0 24px}.live-console-bar{display:flex;align-items:center;justify-content:space-between;gap:16px;border-bottom:1px solid #dfe6df;padding:0 0 16px}.live-connection{display:inline-flex;align-items:center;gap:8px;font-size:12px;color:#59665f}.live-connection-dot{width:7px;height:7px;border-radius:50%;background:#8b978f}.is-connected .live-connection-dot{background:#16745b;box-shadow:0 0 0 4px #e4eee6}.live-sound-control{display:flex;align-items:center;gap:12px}.live-sound-hint{color:#59665f;font-size:11px}.live-sound-button{font-size:12px;min-height:36px}.live-handoff{margin-top:16px;padding:18px 20px;background:#fff7e8;color:#65491f;border:1px solid #e6d3ae;border-radius:10px;display:flex;align-items:center;justify-content:space-between;gap:16px}.live-handoff strong{font-size:14px}.live-handoff p{font-size:13px;margin:4px 0 0}.live-handoff-actions{display:flex;flex-wrap:wrap;gap:8px}.media-insights{padding:0;overflow:hidden}.media-insights-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));padding:0 24px;gap:16px}.media-type-metric{border:1px solid #e1e8e2;border-radius:10px;padding:18px;min-width:0;background:#fbfcfa}.media-type-metric h3{font-size:12px;color:#59665f;font-weight:500;margin:0 0 12px}.media-type-metric>strong{display:block;font-size:25px;font-weight:600;letter-spacing:-1px;line-height:1.4}.media-type-metric strong small{margin-left:7px;font-size:11px;font-weight:400;letter-spacing:0;color:#59665f}.media-type-metric p{font-size:11px;color:#59665f;margin-bottom:0}.media-type-breakdown{display:flex;flex-wrap:wrap;gap:8px 14px;margin:14px 0 0}.media-type-breakdown>div{display:flex;gap:4px;font-size:11px}.media-type-breakdown dt{color:#59665f}.media-type-breakdown dd{margin:0;font-weight:600}.media-providers,.media-projection{padding:16px 24px;font-size:12px;color:#59665f;margin:0}.media-projection{border-top:1px solid #e6ebe7;background:#f9fbf8;line-height:1.7}.media-cost-details{border-top:1px solid #e6ebe7}.media-cost-details summary,.media-insights>details:last-child summary{padding:16px 24px;font-size:13px;font-weight:600;cursor:pointer}.media-insights>details:last-child ul{padding:0 24px 20px 44px;font-size:12px}.attachment-card{background:#fff;border:1px solid #dce5df;border-radius:12px;padding:16px;margin-top:12px}.attachment-heading,.attachment-type,.attachment-analysis-heading{display:flex;align-items:center;justify-content:space-between;gap:10px;flex-wrap:wrap}.attachment-type{justify-content:flex-start;color:#234e3c}.attachment-type strong{font-size:13px}.attachment-card .attachment-metadata,.attachment-retention{font-size:11px;color:#59665f}.attachment-card audio{width:100%;max-width:350px}.attachment-card .media-thumbnail{display:block;width:240px;max-width:100%;height:auto;aspect-ratio:4 / 3;object-fit:contain;border-radius:8px;background:#f2f5f1}.attachment-analysis{margin:16px 0;border-top:1px solid #e6ebe7;padding-top:16px}.attachment-analysis-heading h3{margin:0;font-size:13px}.attachment-analysis-heading span{font-size:10px;color:#59665f;padding:3px 7px;border-radius:4px;background:#f0f4ef}.attachment-analysis .muted{font-size:11px}.attachment-analysis .derived-text{white-space:pre-wrap;font-size:13px;line-height:1.7}.attachment-actions{display:flex;flex-wrap:wrap;gap:8px;margin-top:16px}.attachment-actions button{font-size:11px}.attachment-retention{margin-bottom:0}@media(max-width:1100px){.live-sound-hint{display:none}.media-insights-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}@media(max-width:700px){.contact-profile-grid{grid-template-columns:1fr}.contact-directory-heading{align-items:flex-start;padding:20px;flex-wrap:wrap}.contact-filter{padding:0 20px 16px;align-items:stretch;flex-direction:column}.contact-profile-hero{flex-wrap:wrap;padding:20px}.contact-profile-hero>.contact-permission{margin-left:0}.live-console-bar,.live-handoff{flex-wrap:wrap}.live-sound-button{min-height:44px}.contact-section-heading{padding:20px}.media-insights-grid{padding:0 20px}}@media(max-width:430px){.media-insights-grid{grid-template-columns:1fr}.contact-pagination{padding:16px 20px}}.conversation-workspace{display:grid;gap:20px;min-width:0}.conversation-workspace section{margin:0}.conversation-directory{padding:0;overflow:hidden}.conversation-filter-bar{display:flex;justify-content:space-between;align-items:end;gap:20px;padding:0 24px 24px}.conversation-state-filter{align-self:end}.conversation-search{max-width:300px;flex:1;font-size:12px}.conversation-search input{background:#f8faf8}.conversation-directory>.table-wrap{margin:0;border-radius:0;border-top:1px solid #e6ebe7}.conversation-table td{padding-top:18px;padding-bottom:18px}.conversation-table button{display:inline-flex;gap:10px;align-items:center}.conversation-date{display:inline-flex;gap:7px;align-items:center;color:#59665f;font-size:12px}.conversation-directory>.pagination{padding:18px 24px;border-top:1px solid #e6ebe7}.conversation-person-header{display:flex;align-items:center;justify-content:space-between;gap:20px;padding:22px 24px}.conversation-person-header h2{font-size:20px;margin:5px 0}.conversation-person-header .contact-avatar{width:52px;height:52px;flex-basis:52px;font-size:16px}.conversation-header-actions{display:flex;align-items:center;flex-wrap:wrap;gap:10px}.conversation-header-actions button{display:inline-flex;align-items:center;gap:6px}.conversation-detail-grid{display:grid;grid-template-columns:minmax(0,1fr) 300px;gap:20px;align-items:start}.conversation-thread{min-width:0;border:1px solid #dde5de;border-radius:12px;overflow:hidden;background:#fff}.conversation-follow-bar{padding:14px 18px;display:flex;justify-content:space-between;align-items:center;gap:12px;border-bottom:1px solid #e0e7e0}.conversation-follow-bar>span{display:inline-flex;align-items:center;gap:7px;font-size:11px;color:#526259}.conversation-follow-bar button{font-size:11px}.conversation-follow-dot{flex:0 0 6px;width:6px;height:6px;border-radius:50%;background:#7e8a80}.conversation-follow-dot.is-following{background:#16745b}.messages.conversation-message-list{height:560px;max-height:70dvh;overflow-y:auto;border:0;border-radius:0;padding:24px;background:#f5f7f2}.conversation-history-notice{color:#59665f;text-align:center;font-size:10px;margin:0 0 24px}.conversation-message-list .message{width:fit-content;max-width:88%;padding:14px 16px;margin:0 auto 16px 0;border:1px solid #e1e6de;border-radius:0 12px 12px;box-shadow:0 1px 2px #233a2b04;background:#fff}.conversation-message-list .message.OUT{margin-left:auto;margin-right:0;border-radius:12px 0 12px 12px;background:#e7f1e6;border-color:#d2e3d0}.conversation-message-meta{display:flex;align-items:center;justify-content:space-between;gap:16px}.conversation-message-meta strong{font-size:11px;color:#315641}.conversation-message-meta small{font-size:10px;color:#59665f}.conversation-message-list .message>p{font-size:13px;line-height:1.7;white-space:pre-wrap;overflow-wrap:anywhere;margin:10px 0}.conversation-message-list .message .conversation-delivery-status{display:block;text-align:right;font-size:10px;color:#59665f}.conversation-message-list .pagination{padding-top:20px;font-size:11px}.conversation-reply-note{display:flex;align-items:center;gap:9px;padding:15px 18px;border-top:1px solid #e0e7e0;color:#59665f}.conversation-reply-note p{font-size:11px;margin:0}.conversation-context{display:grid;gap:16px;min-width:0}.conversation-control,.conversation-outbox{padding:22px}.conversation-control h2{font-size:18px;letter-spacing:-.3px;margin:13px 0}.conversation-control>p{color:#59665f;font-size:12px;line-height:1.75}.conversation-control>button{width:100%;margin-top:12px}.conversation-control .conversation-context-note{padding-top:14px;margin-bottom:0;font-size:11px;border-top:1px solid #e6ebe7}.conversation-context-reason{margin-top:18px;padding:12px;border-radius:6px;background:#f5f7f2}.conversation-context-reason h3{font-size:11px;margin:0 0 6px;color:#526259}.conversation-context-reason p{margin:0;font-size:12px;overflow-wrap:anywhere}.conversation-context-heading{display:flex;align-items:center;gap:9px;color:#305a42}.conversation-context-heading h2{margin:0;font-size:14px}.conversation-outbox>p{font-size:12px;color:#59665f;margin-bottom:0}.conversation-outbox-item{margin-top:14px}.conversation-outbox-item p{font-size:11px;overflow-wrap:anywhere;color:#59665f}@media(max-width:1100px){.conversation-detail-grid{grid-template-columns:minmax(0,1fr) 260px;gap:16px}.conversation-person-header{align-items:flex-start;flex-wrap:wrap}}@media(max-width:800px){.conversation-detail-grid{grid-template-columns:minmax(0,1fr)}.conversation-context{grid-template-columns:repeat(2,minmax(0,1fr))}.conversation-filter-bar{flex-wrap:wrap}.conversation-search{min-width:220px;max-width:none}}@media(max-width:550px){.conversation-context{grid-template-columns:minmax(0,1fr)}.conversation-follow-bar{flex-wrap:wrap}.messages.conversation-message-list{padding:16px}.conversation-message-list .message{max-width:95%}.conversation-message-meta{align-items:flex-start;flex-wrap:wrap;gap:4px 10px}.conversation-filter-bar{padding:0 20px 20px}.conversation-state-filter{width:100%}.conversation-state-filter button{flex:1}}@media(max-width:550px){.contact-table,.conversation-table{display:block;width:100%;min-width:0}.contact-table thead,.conversation-table thead{position:absolute;width:1px;height:1px;overflow:hidden;clip-path:inset(50%);white-space:nowrap}.contact-table tbody,.conversation-table tbody{display:grid}.contact-table tr,.conversation-table tr{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:14px;padding:20px;border-bottom:1px solid #e6ebe7}.contact-table td,.conversation-table td{display:block;padding:0;border:0;white-space:normal;font-size:12px;min-width:0}.contact-table td:first-child,.conversation-table td:first-child,.contact-table td:last-child,.conversation-table td:last-child,.contact-table td:nth-child(4){grid-column:1 / -1}.contact-table td:nth-child(2):before{content:"Atendimento IA"}.contact-table td:nth-child(3):before{content:"Conversas"}.contact-table td:nth-child(4):before{content:"Última atualização"}.conversation-table td:nth-child(2):before{content:"Situação"}.conversation-table td:nth-child(3):before{content:"Último contato"}.contact-table td:nth-child(2):before,.contact-table td:nth-child(3):before,.contact-table td:nth-child(4):before,.conversation-table td:nth-child(2):before,.conversation-table td:nth-child(3):before{display:block;margin-bottom:5px;color:#59665f;font-size:10px}.contact-table td:last-child button,.conversation-table td:last-child button{width:100%;justify-content:center;min-height:44px}.contact-table .contact-identity,.conversation-table .contact-identity{min-width:0}.conversation-date{align-items:flex-start}.conversation-date svg{flex-shrink:0}}@media(max-width:550px){.contact-history-table{display:block;width:100%;min-width:0}.contact-history-table thead{position:absolute;width:1px;height:1px;overflow:hidden;clip-path:inset(50%);white-space:nowrap}.contact-history-table tbody{display:grid}.contact-history-table tr{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:14px;padding:20px;border-bottom:1px solid #e6ebe7}.contact-history-table td{display:block;padding:0;border:0;white-space:normal;font-size:12px;min-width:0}.contact-history-table td:nth-child(3),.contact-history-table td:last-child{grid-column:1 / -1}.contact-history-table td:first-child:before{content:"Instância"}.contact-history-table td:nth-child(2):before{content:"Situação"}.contact-history-table td:nth-child(3):before{content:"Última atualização"}.contact-history-table td:nth-child(4):before{content:"Mensagens"}.contact-history-table td:not(:last-child):before{display:block;margin-bottom:5px;color:#59665f;font-size:10px}.contact-history-table .contact-row-actions{flex-direction:column}.contact-history-table button{min-height:44px;width:100%}}.contact-personalization{padding:24px;background:var(--color-surface);border:1px solid var(--border);border-radius:var(--radius);min-width:0}.contact-personalization label{display:block;font-weight:600;margin-bottom:8px}.contact-personalization textarea{width:100%;resize:vertical;min-height:150px}.primary-action-row{cursor:pointer}.primary-action-row:hover,.primary-action-row:focus-within{background:var(--color-page)}.primary-action-row:focus-visible{outline:2px solid var(--color-focus);outline-offset:-2px}.navbar-controls,.navbar-live{display:flex;align-items:center;gap:3px}.navbar-controls{position:relative;flex-shrink:0;gap:3px}.navbar-whatsapp{display:inline-flex;align-items:center;gap:6px;padding:6px 8px;border-radius:7px;background:#f1f3ef;color:#58645e;font-size:11px;white-space:nowrap}.navbar-whatsapp.is-online{background:#e9f4ed;color:#166248}.navbar-whatsapp.is-offline{background:#fff0eb;color:#903d29}.navbar-whatsapp-dot{width:6px;height:6px;border-radius:50%;background:currentColor}.navbar-agent,.navbar-control{display:inline-flex;align-items:center}.navbar-control{position:static}.navbar-icon{width:44px;height:44px;min-height:44px;padding:0;border:1px solid transparent;border-radius:9px;background:transparent;color:#617269}.navbar-icon:hover{background:#f1f5ef;border-color:transparent;color:#2b513d}.navbar-icon.is-active{color:#16745b}.navbar-icon:disabled{opacity:.5}.navbar-tooltip{position:absolute;z-index:60;top:calc(100% + 8px);right:0;width:264px;max-width:calc(100vw - 32px);padding:12px 14px;background:#203a30;color:#f6faf4;border:1px solid #375546;border-radius:10px;box-shadow:0 7px 22px #172f2a1a;font-size:12px;line-height:1.55;text-align:left;font-weight:400}.navbar-tooltip:before{content:"";position:absolute;height:10px;top:-10px;left:0;right:0}.navbar-tooltip strong{display:block;font-weight:600;margin-bottom:5px}.navbar-tooltip>span{display:block;color:#c8d8cc}.navbar-controls .navbar-notice,.navbar-controls .navbar-handoff{position:absolute;z-index:55;top:calc(100% + 12px);right:0;width:360px;max-width:calc(100vw - 32px);padding:18px;border-radius:12px;box-shadow:0 8px 24px #172f2a1a;margin:0}.navbar-handoff{background:#fff6e6;border:1px solid #dec8a1;color:#70501f}.navbar-handoff.live-handoff{display:block}.navbar-handoff .live-handoff-actions{margin-top:14px}.navbar-handoff p{margin:6px 0 0;font-size:12px}.navbar-controls .navbar-alert-stack{position:absolute;z-index:65;top:calc(100% + 12px);right:0;width:360px;max-width:calc(100vw - 32px);max-height:calc(100dvh - 150px);overflow-y:auto;display:grid;gap:12px;box-shadow:0 8px 24px #172f2a1a;border-radius:12px}.navbar-controls .navbar-alert-stack>.navbar-handoff,.navbar-controls .navbar-alert-stack>.navbar-notice,.navbar-alert-stack>.navbar-ai-notice{position:static;width:100%;max-width:100%;padding:18px;margin:0;box-shadow:none;border-radius:12px}.navbar-alert-stack>.navbar-ai-notice{display:block;background:#f0f7f2;border:1px solid #b8d3c2;color:#2b5940}.navbar-ai-notice .live-handoff-actions{margin-top:14px}.navbar-ai-notice p{font-size:12px;margin:6px 0 0}.workspace-body>.topbar{gap:12px}.topbar .breadcrumb{min-width:0}.topbar .breadcrumb-title{font:inherit;font-weight:500;color:#31473b;margin:0;letter-spacing:normal;line-height:inherit;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}@media(max-width:650px){.workspace-body>.topbar{padding-inline:12px;height:56px;gap:8px}.topbar .breadcrumb{gap:7px;font-size:10px}.navbar-tooltip{position:absolute;width:min(264px,calc(100vw - 32px))}}.navbar-sr-status{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip-path:inset(50%);white-space:nowrap;border:0}:root{--color-text: #23332e;--color-muted: #58675f;--color-surface: #ffffff;--color-page: #f5f6f3;--color-primary: #16745b;--color-control-border: #7b8981;--color-focus: #16745b;--border: #e0e6df;--radius: 14px;font-family:Inter,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;font-synthesis:none;color:var(--color-text);background:var(--color-page);font-size:14px;line-height:1.55;-webkit-font-smoothing:antialiased}*{box-sizing:border-box}body{margin:0}button,input,select,textarea{font:inherit}button,a{-webkit-tap-highlight-color:transparent;touch-action:manipulation}button{display:inline-flex;align-items:center;justify-content:center;gap:8px;min-height:42px;border:1px solid var(--color-primary);padding:10px 16px;background:var(--color-primary);color:#fff;border-radius:8px;font-weight:600;font-size:13px;cursor:pointer;transition:background-color .15s,border-color .15s,box-shadow .15s}button:hover{background:#105c48;border-color:#105c48}button:disabled{opacity:.5;cursor:not-allowed}button.secondary{background:#fff;color:#334c40;border-color:#7b8981}button.secondary:hover{background:#eff4ee}button.subtle{background:transparent;border-color:transparent;color:inherit}a{color:var(--color-primary);text-underline-offset:3px}input,select,textarea{width:100%;display:block;padding:11px 12px;min-height:44px;margin-top:7px;color:#23332e;background:#fff;border:1px solid var(--color-control-border);border-radius:8px;transition:border-color .15s,box-shadow .15s}textarea{min-height:100px;resize:vertical}input::placeholder,textarea::placeholder{color:#64746a}input[type=checkbox],input[type=radio]{width:18px;min-height:18px;height:18px;display:inline-block;margin:0 8px 0 0;vertical-align:middle;accent-color:var(--color-primary)}label{display:block;color:#344a3f;font-size:13px;font-weight:600}fieldset{min-width:0}small{display:block;color:var(--color-muted);font-size:12px;font-weight:400;line-height:1.7}h1,h2,h3,p{overflow-wrap:anywhere}h1,h2,h3{text-wrap:balance}h1{font-size:clamp(27px,3vw,34px);font-weight:650;letter-spacing:-1.2px;line-height:1.2;margin:10px 0 12px}h2{font-size:17px;letter-spacing:-.35px;margin:0 0 14px;font-weight:650}h3{font-size:14px;margin:0 0 10px}p{line-height:1.65}section,.card{background:#fff;border:1px solid var(--border);border-radius:var(--radius);padding:24px;margin-bottom:20px;min-width:0}section section{box-shadow:none}.eyebrow{color:var(--color-muted);font-size:10px;letter-spacing:1.6px;font-weight:700;text-transform:uppercase}.muted{color:var(--color-muted);font-size:12px}.shell{display:grid;grid-template-columns:246px minmax(0,1fr);min-height:100dvh}.sidebar{background:#172f2a;color:#e5ede6;position:sticky;top:0;height:100dvh;display:flex;flex-direction:column;padding:30px 18px 18px;overflow-y:auto}.brand{display:flex;align-items:center;gap:10px;padding:0 10px 28px;font-size:22px;letter-spacing:-.8px;font-weight:650}.brand small{color:#a5b9ae;font-size:9px;letter-spacing:2px;margin-top:1px}.brand-icon{display:grid;place-items:center;flex-shrink:0;width:38px;height:38px;border-radius:12px;color:#d7f2c5;background:#2e5140}.company-switch{display:flex;align-items:center;gap:10px;padding:13px 11px;border:1px solid #496055;background:#203b32;border-radius:10px;margin-bottom:29px;min-width:0}.company-switch>div{min-width:0}.company-switch strong{display:block;font-size:12px;overflow-wrap:anywhere}.company-switch small{color:#b2c2b6;font-size:10px}.company-avatar{display:grid;place-items:center;flex:0 0 31px;height:31px;border-radius:7px;background:#dce9d3;color:#274b36;font-weight:700}.sidebar nav{display:grid;gap:5px}.sidebar nav a{display:flex;align-items:center;gap:12px;text-decoration:none;border-radius:8px;padding:11px 12px;color:#bfcfc3;font-size:13px;min-height:44px}.sidebar nav a svg{flex-shrink:0}.sidebar nav a:hover{color:#fff;background:#254538}.sidebar nav a[aria-current=page]{color:#edf8e4;background:#31513d;font-weight:600}.sidebar nav a:nth-child(4),.sidebar nav a:nth-child(7){margin-top:22px}.nav-active-dot{margin-left:auto;flex:0 0 5px;height:5px;border-radius:50%;background:#b8df9f}.sidebar-note{margin-top:auto;padding:35px 9px 20px;display:flex;gap:10px;align-items:center;font-size:10px;color:#c2d1c5}.sidebar-note small{font-size:10px;color:#abbdb0}.operator{display:flex;gap:10px;align-items:center;border-top:1px solid #3c5547;padding:18px 4px 0;font-size:11px}.operator small{color:#adc1b2;font-size:10px}.operator button{margin-left:auto;min-width:36px;padding:8px;font-size:10px}.operator-avatar{width:32px;height:32px;display:grid;place-items:center;background:#c3d2b2;color:#28452e;border-radius:50%;font-weight:700}.workspace-body{min-width:0}.topbar{height:68px;display:flex;justify-content:space-between;align-items:center;padding:0 38px;background:#fff;border-bottom:1px solid var(--border)}.breadcrumb{display:flex;gap:14px;align-items:center;color:#66756b;font-size:12px}.breadcrumb span{color:#a0aaa3}.breadcrumb strong{color:#31473b;font-weight:500}.topbar-context{display:inline-flex;align-items:center;gap:6px;font-size:11px;color:#52665a}.page-content{padding:34px 38px 22px;width:100%;max-width:1600px;margin:0 auto;min-width:0}.page-footer{display:flex;flex-wrap:wrap;justify-content:space-between;gap:12px;color:var(--color-muted);font-size:10px;padding:30px 0 4px;border-top:1px solid var(--border);margin-top:28px}.toolbar{display:flex;justify-content:space-between;align-items:center;flex-wrap:wrap;gap:14px;margin-bottom:20px}.toolbar p{margin:0}.search{flex:1;min-width:min(240px,100%);max-width:460px}.segmented{display:flex;gap:4px;background:#e9ede7;padding:4px;border-radius:9px}.segmented button{background:transparent;border-color:transparent;color:#546659;min-height:34px;padding:7px 15px;font-size:12px}.segmented button[aria-pressed=true]{background:#fff;color:#24543d;box-shadow:0 1px 4px #24352a12}.cards{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:16px;margin-bottom:22px}.card{margin:0;padding:21px}.card h2{font-size:12px;color:var(--color-muted);font-weight:500;margin-bottom:18px}.card strong{display:block;font-size:31px;font-weight:650;letter-spacing:-1px;font-variant-numeric:tabular-nums}.metric-top{display:flex;justify-content:space-between;align-items:start;gap:10px}.metric-top svg{color:#698371}.card>small{margin-top:12px;font-size:11px}.card.is-featured{color:#fff;background:#235b43;border-color:#235b43}.card.is-featured h2,.card.is-featured small,.card.is-featured svg{color:#d1e3cf}.dashboard-secondary{display:grid;grid-template-columns:minmax(0,1fr);gap:20px;margin-bottom:20px}.dashboard-secondary section{margin-bottom:0}.section-heading{display:flex;align-items:center;justify-content:space-between;gap:14px;margin-bottom:22px}.section-heading h2{margin:0}.section-heading>span{color:#5b7061;font-size:11px}.volume-row{margin:23px 0}.volume-label{display:flex;justify-content:space-between;margin-bottom:9px;font-size:12px;color:#526658}.volume-label strong{color:#284534;font-variant-numeric:tabular-nums}.volume-track{height:12px;background:#edf1e9;border-radius:4px;overflow:hidden}.volume-fill{height:100%;background:#8ab27b;border-radius:4px}.volume-fill.is-outgoing{background:#2d7555}.stats{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:16px}.stats p{font-size:12px;color:var(--color-muted);margin:12px 0}.stats b{display:block;color:var(--color-text);font-size:23px;margin:8px 0;font-variant-numeric:tabular-nums}.quality-list{display:grid;gap:0}.quality-row{display:flex;justify-content:space-between;gap:15px;padding:13px 0;border-bottom:1px solid #edf0e9;font-size:12px}.quality-row:last-child{border-bottom:0}.quality-row b{background:#f0f3eb;color:#405b48;padding:1px 8px;border-radius:5px}.empty{text-align:center;color:var(--color-muted);padding:40px 20px}.empty h2{color:#344d3d}.table-wrap{overflow-x:auto;max-width:100%}table{width:100%;border-collapse:collapse;text-align:left}th{padding:14px 16px;border-bottom:1px solid var(--border);color:#526457;font-size:11px;font-weight:600;background:#fafbf8}td{padding:17px 16px;border-bottom:1px solid #edf0e9;font-size:12px}tbody tr:last-child td{border-bottom:0}tbody tr:hover{background:#fafcf8}.badge{display:inline-flex;align-items:center;padding:4px 9px;border-radius:5px;font-size:11px;font-weight:600;background:#edf1e9;color:#4f6154;white-space:nowrap}.badge.BOT,.badge.ACTIVE{color:#1c6545;background:#e7f3e6}.badge.HUMAN{color:#805313;background:#fff0d6}.pagination{display:flex;justify-content:space-between;align-items:center;flex-wrap:wrap;gap:14px;padding:20px 0 0;color:var(--color-muted);font-size:12px}.messages{display:flex;flex-direction:column;gap:18px;background:#eef1e9;max-height:65vh;overflow-y:auto}.message{max-width:80%;padding:15px 18px;background:#fff;border:1px solid #e0e6d9;border-radius:2px 12px 12px}.message.OUT{align-self:flex-end;background:#dcebd2;border-radius:12px 2px 12px 12px}.message p{white-space:pre-wrap;overflow-wrap:anywhere;margin:7px 0}.message small{font-size:10px}.media-thumbnail{display:block;width:min(100%,240px);height:auto;aspect-ratio:4 / 3;object-fit:contain}.media-attachment{overflow-wrap:anywhere}.media-attachment audio{width:100%;max-width:360px}.derived-text{white-space:pre-wrap}.agent-control{display:grid;grid-template-columns:minmax(0,1fr);gap:24px}.agent-identity{display:flex;align-items:center;gap:20px;padding-bottom:24px;border-bottom:1px solid var(--border);margin-bottom:24px}.agent-symbol{display:grid;place-items:center;width:68px;height:68px;background:#eaf3e2;color:#35704b;border-radius:18px}.agent-status{font-size:24px;margin:5px 0;letter-spacing:-.7px;color:#2b5940}.status-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:18px}.status-grid section{margin:0}.service-heading{display:flex;gap:12px;align-items:center;margin-bottom:24px}.service-heading svg{color:#588163}.service-heading h2,dl{margin:0}dl>div{display:flex;justify-content:space-between;gap:18px;border-top:1px solid #edf0e9;padding:12px 0}dt{font-size:12px;color:var(--color-muted)}dd{margin:0;text-align:right;font-size:12px;overflow-wrap:anywhere;min-width:0}dd dl>div{display:block;text-align:left}dd dd{text-align:left}ul{padding-left:20px}code{font-size:11px;overflow-wrap:anywhere}.error{background:#fff1e9;border:1px solid #dbb6a7;color:#873e25;padding:14px 17px;border-radius:8px;margin:12px 0 18px}.snapshot-status{margin:0 0 18px}.snapshot-status small{color:#58675f;font-size:10px}.snapshot-status p{margin-top:0}.pack-fields{padding:0;border:0;margin:0}.pack-fields label{margin:18px 0}.pack-preview,.pack-notice{background:#eff5e8;padding:20px;border-radius:10px;margin:18px 0;overflow-wrap:anywhere}.pack-preview p{white-space:pre-wrap}.pack-event{padding:20px 0;border-top:1px solid var(--border)}.knowledge-preview,.knowledge-diff pre{white-space:pre-wrap;overflow-wrap:anywhere;max-height:28rem;overflow:auto}.knowledge-diff{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px}.knowledge-area{min-width:0;overflow-wrap:anywhere}.knowledge-area button{max-width:100%}.metrics{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:12px}.page-loading{padding:60px 20px;text-align:center;color:var(--color-muted)}.login{min-height:100dvh;display:grid;place-items:center;padding:24px}.login form{max-width:440px;padding:36px;background:#fff;border:1px solid var(--border);border-radius:16px}.mobile-menu{display:none}.dashboard-period{margin-bottom:0}.metric-method summary{cursor:pointer;min-height:44px;display:flex;align-items:center;color:var(--color-muted);font-size:12px}.metric-method summary:before{content:"+";margin-right:8px}.metric-method[open] summary:before{content:"−"}.service-heading svg{flex-shrink:0}.service-workspace{min-width:0}.service-records{display:grid;gap:16px;padding-left:18px}.contact-profile-hero>div,.contact-identity>div{min-width:0;overflow-wrap:anywhere}:is(button,a,input,select,textarea,summary):focus-visible{outline:3px solid var(--color-focus);outline-offset:3px}.sidebar :is(button,a):focus-visible{outline-color:#d4ebbe}.skip-link{position:fixed;left:12px;top:12px;z-index:100;padding:12px 16px;background:#fff;color:var(--color-primary);transform:translateY(-200%)}.skip-link:focus{transform:translateY(0)}#main-content{scroll-margin-top:16px}#main-content:focus{outline:none}@media(min-width:1500px){.page-content{padding:42px 54px 24px}}@media(max-width:1150px){.shell{grid-template-columns:215px minmax(0,1fr)}.page-content{padding:28px 24px}.topbar{padding:0 24px}.brand{font-size:19px;padding-left:2px}.cards{grid-template-columns:repeat(2,minmax(0,1fr))}.dashboard-secondary{grid-template-columns:1fr}}@media(max-width:800px){.agent-control,.status-grid{grid-template-columns:1fr}.topbar-context{display:none}.page-content{padding:26px 20px}}@media(max-width:650px){:root{font-size:16px}.shell{display:block}.sidebar{position:static;height:auto;padding:17px 18px;overflow:visible}.brand{margin:0;padding:0;font-size:20px}.brand small{display:none}.mobile-menu{display:inline-flex;margin-left:auto}.company-switch,.sidebar-note,.operator{display:none}.sidebar nav{display:none;padding-top:20px}.sidebar nav.is-open{display:grid}.sidebar:has(nav.is-open) .operator{display:flex;margin-top:18px}.sidebar nav a:nth-child(4),.sidebar nav a:nth-child(7){margin-top:12px}.sidebar nav a{font-size:14px;min-height:46px}.topbar{padding:0 20px;height:48px}.breadcrumb{font-size:11px;gap:10px}.page-content{padding:25px 16px}.cards{gap:10px}.card{padding:16px}.card strong{font-size:25px}.card h2{font-size:11px}.card>small{font-size:10px}section{padding:18px}.stats{grid-template-columns:repeat(2,minmax(0,1fr))}.toolbar{align-items:stretch}.search{max-width:none}input,select,textarea{font-size:16px}.segmented button{min-height:38px;padding:7px 14px}.message{max-width:96%}.knowledge-diff{grid-template-columns:1fr}.page-footer{flex-direction:column;font-size:10px}.login form{padding:24px}}@media(prefers-reduced-motion:reduce){*,*:before,*:after{scroll-behavior:auto!important;animation:none!important;transition:none!important}}